Delivery & Dispatch Information

Where items are available for immediate dispatch, we aim to dispatch all orders placed before 3pm the same day (Monday – Friday, excluding UK public holidays). Our UK delivery options are shown below:

**Please note: Parcels that are exceptionally heavy (i.e. more than 2kg), bulky or high in value may be subject to additional delivery and/or postal insurance costs. We try to avoid this wherever possible and may absorb this cost as long as you retain all items on your order but, if this does apply, we will contact you before dispatch. Products EBA001& EBA002 are subject to additional delivery fees which are displayed in the checkout page.**

We use Royal Mail Tracked 48 as our standard delivery option. Most customers will receive their parcel in 2 working days, however, this service may take longer as it does not have a guaranteed delivery timescale. If your parcel has not reached you within 15 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

We use Royal Mail Tracked 24 as our Standard Plus delivery option. Most customers will receive their parcel in 1 working day, however, this service may take longer as it does not have a guaranteed delivery timescale. If your parcel has not reached you within 15 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

1 Day Express Delivery takes 1 working day to reach you after dispatch and is fully tracked. We use either Interlink Express or Royal Mail, depending on the weight, value and destination of your parcel. You should expect your parcel to be delivered between 8am and 6pm. If your item has been dispatched via Interlink Express, they will send you an email or text on the day of delivery with a 1 hour delivery window in which they aim to deliver in.

1 Day Priority Delivery is guaranteed to arrive before 1pm on the next working day after dispatch and is fully tracked. We use either Interlink Express or Royal Mail Special Delivery, depending on the weight, value and destination of your parcel. Interlink Express will send you an email on the day of delivery with a 1 hour delivery window in which they aim to deliver in. This service is unavailable in certain areas of the Scottish Mainland or Highlands – please contact us for a full list of exemptions.

UK Saturday Delivery will be dispatched via Royal Mail Saturday Guaranteed Special Delivery. You can place your order any time up to 3pm on Friday for delivery before 1pm on Saturday. All orders received after 3pm on Friday will be held for dispatch the following Friday. This service is purely for deliveries required on a Saturday, if you simply require the parcel ASAP, please choose the either the 1 Day Express or 1 Day Priority service.

Where items are available for immediate dispatch, we aim to dispatch all orders placed before 12pm for Express Air Courier shipping and 3pm for Standard Airmail on the same day (Monday – Friday, excluding UK public holidays). Please note that delivery timescales shown below are subject to there being no delays at customs. Our International delivery destinations, prices and estimated timescales are shown below:

If you cannot find your country listed above, or are have any difficulties placing an order for delivery overseas, please contact us. **Please note: Parcels that are exceptionally heavy (i.e. more than 2kg), bulky or high in value may be subject to additional delivery and/or postal insurance costs. We try to avoid this wherever possible and may absorb this cost as long as you retain all items on your order but, if this does apply, we will contact you before dispatch.**

Standard Airmail is sent via our UK postal service (Royal Mail) and passed to your national postal service or carrier once it reaches your country. Whilst this service is good value, it can only be tracked to the point when it leaves the UK and once it reaches its destination and may take up to 25 days to reach you, so please only select it if you have plenty of time until your order needs to reach you. If your parcel has not reached you within 25 working days after dispatch, it can then be declared as lost in transit and a replacement sent or full refund issued.

Express Air Courier Delivery is a fully tracked priority delivery service. As the service is fully tracked, we will be informed quickly if there are any delays at customs and provide them with any additional documentation they may require from us as well as assist you (where necessary) with any information that you may need to provide to ensure the successful delivery of your parcel.

Please note that there may be additional tax, customs or import duties levied to you by your government once your parcel reaches your country. We do not have any control over these charges and unfortunately cannot predict what they may be, so you may wish to contact your relevant authorities before placing your order to clarify if this will be the case. We regret that we cannot accept responsibility or reimburse any such duties, tax or customs charges. If they are not paid and the parcel is then returned to us, we may be charged for the return of your package; this return delivery charge will be deducted from any refund value or will need to be paid for before any re-shipment can be arranged.

• How will I know when my order has been dispatched?
• Can I leave special delivery instructions?
• How do I know if all the items on my order are in stock for immediate dispatch?
• When will you dispatch orders containing items not in stock for immediate dispatch?
• Can you dispatch my parcel to a PO Box Address? How can I track my order?

How will I know when my order has been dispatched? Once your order has been dispatched, you will receive an automated ‘Order Completed’ email. The email will tell you which carrier your parcel has been sent by as well as your tracking or posting reference number.

Can I leave special delivery instructions? As we use different couriers who have different rules and regulations on their deliveries, unfortunately we are unable to pass on any special delivery requests at this time. If you are unable to accept a parcel at your home address, you may enter a different delivery address on your order.

How do I know if all the items on my order are in stock for immediate dispatch? Our website runs on a live stock system and will only let you ‘Add to Basket’ if the item is in stock. We also have some items that are ordered in upon receipt of your order – if this is the case there will always be a note on the Product Description to indicate this and to tell you how long to allow for dispatch of your order.

When will you dispatch orders containing items not in stock for immediate dispatch? This varies according to which items have been ordered. In general we always try to dispatch orders in a single delivery (once all items are available), except where multiple garments have been ordered with differing dispatch times. If we are unable to dispatch all items together, we will contact you.

Can you dispatch my parcel to a PO Box Address? Unfortunately we cannot dispatch to PO Box addresses.

How can I track my order? Please go to the relevant carrier link below and enter your tracking/posting reference number provided in your ‘Order Completed’ email: DPD Local: https://www.dpdlocal-online.co.uk/tracking FedEx: http://www.fedex.com/Tracking?cntry_code=gb Royal Mail: https://www.royalmail.com/track-your-item#/ (Please remember that Standard Airmail cannot be tracked during transit).

Please also see our terms and conditions and returns sections.